Honestly, a lot of J Mods are pushovers when compared to the developers of other MMOs.
They try too hard not to push back all the people insulting them, and it just makes them look worse in the eyes of the community and encourages others to push them if nothing goes their way.
Greg Street (Ghostcrawler) is the lead designer for Blizzard (WoW), and he actually talks back against those who use flawed reasoning.
I Favorited some of his replies on my Twitter. Give them a look and see the difference in the way the two companies respond to angry players. He even gives some insight in to how the developers think and work.
https://twitter.com/Zamochy